Returns & Exchanges
Due to the perishable nature of our artisanal chocolate, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your items arrive damaged or do not meet our quality standards, please reach out to our team within 7 days of delivery.
Contact Support
Send an email to our customer care team with your order number and a brief explanation of the issue regarding your chocolate.
Provide Documentation
Include clear photographs of the packaging and product if there is visible damage or a quality concern to help us improve our process.
Review Process
Our team will review your request within 48 hours to determine the best solution, which may include a full refund or a fresh replacement.
Resolution
Once approved, we will process your refund to the original payment method or ship out your replacement bars immediately at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing